It infrastructure engineer állások Németországban (Ügyfélszolgálat, vevőszolgálat)

• Working proactively with customers to develop their roadmap to improve consumption and maximizing the value of the customer's subscriptions
• Complete Relationship Assessments, Outcome Success Plans, initiate tracking, and maintain associated tasks for each account in the portfolio

• Building, leading, and strategically developing the Client Success team for the German and Austrian brokerage markets
• Setting clear goals with a strong focus on client satisfaction and long-term retention

Are you ready to take on an exciting challenge as a Senior Customer Partner with Kyndryl? We're looking for a dynamic individual like you, who can revolutionize relationship management, drive account growth, and boost profitability. In this role, you'll have the power to create, maintain, and...

• Review and support customers' calibration and application requirements
• Update calibrations as needed and write calibration reports
• Implementation of user seminars
• Customer support (via hotline/remote)

• Understand and convert customer needs into complete product offering (product understanding is required for this activity)
• Prepare and follow up quotes based on pricing guidelines from the commercial team, with the authority (within company rules) to close sales and maximize quote conversion