Head of it operations m f d állások Németországban (Ügyfélszolgálat, vevőszolgálat)

• Working proactively with customers to develop their roadmap to improve consumption and maximizing the value of the customer's subscriptions
• Complete Relationship Assessments, Outcome Success Plans, initiate tracking, and maintain associated tasks for each account in the portfolio

Be the first point of contact for our English-speaking customers in Eastern Europe, the Middle East, and Africa – managing communication, resolving incidents, and opening service cases with professionalism and care....

• Lead, coach, and develop the Sales Support team across the EMEA region
• Support customer onboarding in coordination with Sales and Finance
• Maintain customer data in the ERP system
• Provide accurate product information, pricing, and availability to internal and external stakeholders