It technical coordinator állások Külföldön (Ügyfélszolgálat, vevőszolgálat)

• Support work of client account teams and partner to ensure that customers are using the solutions effectively and achieving their goals
• Highlight specific solution resources and tools available to account teams to help their customers get the most out of what we offer

• Serving as the main point of contact for all customer account management matters
• Building and maintaining strong, long-lasting client relationships
• Negotiating contracts and closing agreements to maximize profit and growth

• Receive and process complaints from customers and regulatory authorities in Germany
• Develop solutions to complex customer inquiries independently and in close cooperation with internal departments.

Are you ready to take on an exciting challenge as a Senior Customer Partner with Kyndryl? We're looking for a dynamic individual like you, who can revolutionize relationship management, drive account growth, and boost profitability. In this role, you'll have the power to create, maintain, and...

• Manage customer data and accounts, carrying out payment transactions, bookings and other complex back office tasks
• Develop solutions to complex customer inquiries independently and in close cooperation with internal specialist departments

• Understand and convert customer needs into complete product offering (product understanding is required for this activity)
• Prepare and follow up quotes based on pricing guidelines from the commercial team, with the authority (within company rules) to close sales and maximize quote conversion

As a member of our Reception Team, you'll play an essential role in shaping our office community and ensuring smooth internal communication. You will be the first point of contact for our consultants and internal service departments, as well as for occasional guests and clients visiting the Cologne...

• Deliver high-quality product demonstrations
• Execute application projects and advise customers with technical understanding of the tools and their performance capacity, acting as technological interface to the customer
• Translate customer requests and needs into applications solutions