Pack állások XXIII. kerületben (Ügyfélszolgálat, vevőszolgálat)

• Handles inquiries via email from customers and/or internal parties.
• Order management: order entry, price checking, order clearing compliant with Eaton's policies
• Complaint handling

• Achieve quota by ensuring license/product renewal accuracy and cross functional entitlement for customer support.
• Provide product renewal date and pricing details to the customer in advance to ensure timely renewal.

• Support month-end activities, including bookkeeping and basic accounting entries
• Preparing recharges
• Analyzing financial results
• Perform balance sheet reconciliations on a monthly and/or quarterly basis

• Respond efficiently and effectively to all customers’ enquiries within given timescales
• Develop and maintain a full technical knowledge of the client’s products and services
• Deal with all correspondence as requested/required
• Accurately log all calls and in line with procedures

• Respond efficiently and effectively to all customers’ enquiries within given timescales
• Develop and maintain a full technical knowledge of the client’s products and services
• Deal with all correspondence as requested/required
• Accurately log all calls and in line with procedures

• Respond efficiently and effectively to all customers’ enquiries within given timescales
• Develop and maintain a full technical knowledge of the client’s products and services
• Deal with all correspondence as requested/required
• Accurately log all calls and in line with procedures

• Support the Finance and Accounting teams in daily operational activities;
• Assist with data collection and preparation for country-level financial and statutory reporting;
• Support handling of finance-related inquiries by gathering information and escalating to senior team members;

• Payroll operational activities (3rd party vendor managed payrolls)
• Payroll accounting activities (postings, reconciliations, JE creations)

• Assist in responding to customer inquiries via email, phone, or chat.
• Document customer interactions and update case records accurately.
• Escalate complex cases to senior team members when necessary.
• Support the team in improving customer service processes and tools.

Troubleshoot and resolve advanced issues for customers related to the iREMS software, providing advice and expert knowledge by email, chat, and web channels Work closely with Product Development and DevOps to diagnose problems and deliver solutions to our customers often liaising with the software...

Develop a deep understanding of your customer’s business requirements, industry challenges, and goals Gain a strong understanding of how our customers are using iREMS to maximize adoption, provide best practice solutions, and ensure account retention and growth Develop and manage a portfolio of...