Remote working állások, munkák Ügyfélszolgálat, vevőszolgálat területen

Sicherstellung eines professionellen Forderungs- und Kreditmanagements, um Zahlungsausfälle zu reduzieren und langfristig stabile, vertrauensvolle Kundenbeziehungen zu gewährleisten....

• Act as account manager for assigned custo­mers in the assigned region and languages
• Actively communicate with applicants and certified customers, providing necessary information and addressing the specific needs of key accounts

• Evaluate suspicious patterns or anomalies in crypto and fiat transactions.
• Identify what additional checks are needed and take ownership of the follow up process.
• Support internal teams with escalations while meeting established SLAs.
• Communicate directly with customers via email and live chats.

• Provide world-class service to our users primarily through phone support, and occasionally via tickets or live chat, always delivering timely, professional assistance that drives satisfaction and loyalty
• Align daily with your manager and collaborate closely to meet team and company targets

Provide world-class service to Bitpanda's customers by handling their requests primarily through phone support, but occasionally also via ticketing system and live chat, ensuring timely and professional support that enhances customer satisfaction and loyalty....

Be the face and voice of Bitpanda on Telegram, ensuring we maintain a helpful, engaging, and safe community space in German (primarily) and English....

• Placing and processing customer orders
• Monitoring deliveries, invoicing, and invoice verification
• Ship & Debit processing
• Handling RMAs
• Maintaining master data in CRM (SAP)
• Reporting to management
• Shared responsibility for the company's revenue growth and profitability

Serve as the primary contact for assigned clients, responsible for both project delivery and commercial relationship management. Plan, schedule, and oversee all phases of projects (discovery, development, testing, deployment), ensuring quality, timeliness, and budget adherence. Proactively nurture...

• Planning, facilitating and/or conducting negotiations
• Managing customer relationships and drive growth
• Maintain relationships, lead account planning and opportunity identification
• Revenue and customer satisfaction
• Deep understanding of customers´ business goals and objectives

You keep everything in sight: You monitor and coordinate after-sales activities across the EMEA region to ensure seamless collaboration between local teams, external service partners, and global interfaces....