Digital growth solutions manager állások, munkák Ügyfélszolgálat, vevőszolgálat területen

Szoros kapcsolattartás a meglévő ügyfelekkel és közreműködés problémáik megoldásában. Kizárólag üzleti ügyfelek, a kommunikáció elsősorban szóban (telefon), kisebb arányban írásban (e-mail) történik, személyes kapcsolattartás nincs. A munkaidőd ~70%-a....

• Az üzletvezető támogatása az üzlet működésével kapcsolatos minden tevékenységben,
• az üzletben folyó munka komplex megszervezése,
• az értékesítőcsapat munkájának felépítése és felügyelete, a toborzás, a képzés és az értékelés által,

• Az ügyfél-onboarding folyamat koordinálása és támogatása
• Ügyfelek támogatása mindennapi kérdéseikben, problémáik megoldásában
• Kapcsolattartás meglévő és új ügyfelekkel telefonon, e-mailben és online csatornákon
• Az ügyfélélmény folyamatos fejlesztése, ügyfélelégedettség mérése és növelése

• Oversee day-to-day operations, service levels, and people management.
• Lead and mentor Team Leads and team members to deliver high-quality customer service.
• Drive KPI performance and implement improvement plans.
• Identify and mitigate risks; collect and analyze metrics for operational excellence.

• Managing the country wide service network.
• Leading all customer service and after sales activities.
• Managing after sales team.
• Defining new business development opportunities within dedicated area.
• Regular contact with key clients and distributors.
• Organizing regular trainings for service partners.

Attract new clients and nurture existing relationships by understanding their investment goals. Deliver engaging company presentations and introduce clients to available investment products. Act as the primary point of contact, resolving client queries with a personalized approach. Regularly...

Customer support and service Accelerating the development of email marketing among customers Coordinating and implementing customer and partner onboarding Quality assurance Preparing campaign results and creating evaluations, proactively deriving measures Regular communication with partners,...

• Manage and develop a defined international customer portfolio
• Handle the full order lifecycle: from intake, quotations, and pricing to contracts, invoicing, and post-sale support
• Communicate proactively with clients via email, phone, and occasionally in-person

Reporting to the After-Sales Services Customer Service Senior Manager, you ensure consistent After-Sales Services pricing and contribute to the development of commercial communications. Within this scope, you act as the key liaison for all Watch Business Unit policies.   _CREATION AND BENCHMARKING...

• Supporting customers via phone and email
• Helping customers navigate everything from investments and saving to account services
• Making sure customers get the most out of Nordnet's tools and features
• Sharing customer feedback internally to improve our products and services

• Receive and process complaints from customers and regulatory authorities in Germany
• Develop solutions to complex customer inquiries independently and in close cooperation with internal departments.

Be responsible for the Client experience across all aspects of their day to day relationship with JPMorgan Payments and understand the Client's business to anticipate their servicing needs and provide appropriate support and solutions...

• Manage customer data and accounts, carrying out payment transactions, bookings and other complex back office tasks
• Develop solutions to complex customer inquiries independently and in close cooperation with internal specialist departments