Karrierprogram állások XII. kerületben (Ügyfélszolgálat, Ügyfélkapcsolat vezető)

• Acting as first point of contact for B2B customers via email (approx. 80%) and phone (approx. 20%)
• Handling incoming requests and dispatching cases to the appropriate internal teams
• Creating and managing tickets in internal systems
• Preparing quotations in ticketing systems and/or SAP

• Ensure timely and accurate data entry, storage, maintenance, retrieval, and archiving in full compliance with data security requirements
• Monitor and manage performance against key performance indicators (e.g., customer satisfaction, SLA compliance, transactional accuracy)

Support day-to-day client experience activities across BlackRock’s liquidity product suite, ensuring timely and accurate delivery of client and stakeholder requests Support new business development and client retention through preparation of questionnaires, RFIs, and RFPs to grow our business...