Junior controller állások, munkák Ügyfélszolgálat, Ügyfélkapcsolat vezető kategóriában

• otthonosan mozogsz a hatékony panasz/reklamáció kezelésben és konfliktusmenedzsment világában, sőt szereted a nehéz kommunikációs helyzeteket,
• proaktívan dolgozol azon, hogy minden ügyfélinterakció pozitív élménnyé váljon,
• gyorsan átlátod a különböző helyzeteket, és logikusan gondolkodsz,

A tehergépjárművek ellenőrzése során a mérőállomásokon felmerült szakmai kérdésekre, a Járműellenőrzési Szabályzattal valamint az Útvonalengedélyezési Szabályzattal összhangban lévő választ ad....

• Beszélgetsz ügyfelekkel személyesen, telefonon, emailben – tanácsot adsz, segítesz
• Értékesítés (de nem nyomulós típusú, hanem segítő jellegű)
• Adminisztráció, készlet- és megrendeléskezelés
• Ha van ötleted, hogyan lehetne jobbá tenni a dolgokat – mondd el, és megvalósíthatjuk

• Create and send order confirmations to customers, ensuring accuracy and timeliness.
• Build strong operational relationships by proactively informing and engaging with customers.
• Gather customer forecasts and collaborate with internal stakeholders to enhance forecast accuracy

• Serve as the primary contact for national and international customers in the field of medical devices and in-vitro diagnostics
• Manage and administer delivery and service contracts (e.g., MSA), including pricing, delivery terms, contract renewals, and amendments

• Handling questions and complaints from customers, providing information on delivery times and stock situation
• Order processing and follow-up in contact with our Shipping department
• Answering and forwarding incoming emails and phone calls
• Providing certificates of origin and documentation

• Primary relationship for assigned key accounts
• Regular customer cadence: check-ins, operational reviews, QBRs
• Preparation and execution of QBRs (value, roadmap, performance, risks)
• Proactive de-escalation and expectation management
• User enablement: trainings, demos, product updates, best practices

• Technical support interface (HW/SW/Optics) for Engineering, Marketing, Product Management, and customers
• Performance analysis and system validation of ams OSRAM and competitive products

• Call center operátorok napi munkájának irányítása, támogatása
• A csapat teljesítményének nyomon követése, riportok készítése
• Új munkatársak betanítása, coaching, folyamatos visszajelzés
• Motiváció fenntartása, csapatkohézió erősítése
• Kapcsolattartás más részlegekkel, vezetőséggel

• Secure the fastest response time and quality of customer services and support requests
• Lead, develop and guide the organization to meet the set targets and goals
• Active participation in developing the services and support processes within Maillefer Aftermarket

Accurately assesses the customer needs and requirements to provide technical, logistic and commercial support for MRT-related services to support P&WC engines and installations....

• Planning, facilitating and/or conducting negotiations
• Managing customer relationships and drive growth
• Maintain relationships, lead account planning and opportunity identification
• Revenue and customer satisfaction
• Deep understanding of customers´ business goals and objectives

You keep everything in sight: You monitor and coordinate after-sales activities across the EMEA region to ensure seamless collaboration between local teams, external service partners, and global interfaces....

Coach, develop and motivate a team of Customer Sales and Services Agents and Senior Customer Sales and Services Agent to achieve individual, retail office and network targets and Commercial objectives....

• Identifying, generating and negotiating solutions for industrial participation programmes
• Preparation and review of industrial participation proposals and business plans
• Supervising and managing the project execution and milestones

• Manage and develop a defined international customer portfolio
• Handle the full order lifecycle: from intake, quotations, and pricing to contracts, invoicing, and post-sale support
• Communicate proactively with clients via email, phone, and occasionally in-person

Have in depth knowledge of customers, understand their needs and have strong knowledge of the business, products and processes....

• Act as account manager for assigned custo­mers in the assigned region and languages
• Actively communicate with applicants and certified customers, providing necessary information and addressing the specific needs of key accounts

Serve as the main point of contact for a portfolio of up to 20–25 clients, building lasting relationships and acting as their advocate within suena...