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• Handles inquiries via chat and email from customer and/or internal parties
• Order management: order entry, price checking, order clearing compliant with Eaton's policies
• Complaint handling - Support team with billing responsibilities

• Data analytics and reporting: Support reporting activities, develop scorecards.
• Metric collection and data consistency: Provide structure around metric collection and help reduce manual, time-consuming data consolidation.

• Assist local team on product database creation
• Support products configuration and manage technical offers and documentation related to Low Voltage and Medium Voltage component

• He/she is aware of the store's business goals and actively works to achieve or exceed them using all available internal and external resources.
• By using the right elements of adidas' customer service model, it meets or exceeds customer needs and increases sales and brand awareness.

Munkakörhöz tartozó feladatok ellátása....

• Help end-users by resolving their IT issues and queries
• Provide support through email, chat or phone
• Support our customers in German and English
• Deal with software and connection-related issues
• Use automated diagnostic programs to solve network programs