Digital experience manager állások Pest megyében (telekommunikáció)

Meglévő ügyfeleink magas színvonalú kiszolgálása és rendszeres látogatása, hogy hosszú távú, bizalmi kapcsolatokat építhessünk ki, és ügyfeleink elégedettsége folyamatosan növekedjen....

Analyzing segment performance and business indicators in depth, so our team can have a clear understanding of the customer base and make well-founded decisions....

• Create transparent plan for consumer mobile segment’s roadmap and activities and distribute for related departments. Manage own team’s resources for the activities
• Regularly monitor and track segment’s performance, modify on plans if needed to reach KPIs

• Active participation in preparing yearly, quarterly and monthly CRVM activity plan of consumer (prepaid, postpaid) segment
• Lifecycle management of consumer segment by improving the customer value mix and customer satisfaction on the base
• Understand segment performance and segment needs

• Responsible for the performance, and the profitability of the B2B segments.
• Continuously observing and analysing the B2B Telecommunication market, the competitors activities, gathering customer insights, and incorporating them into marketing planning and execution processes.

• Support Head of Digital Care on taking whole responsibility of various value streams, projects, initiatives.
• Define and communicate the stream’s vision, strategy, and roadmap, ensuring alignment with company and tribe goals.

• Verify data accuracy, completeness, and consistency across sources.
• Check for duplicates, missing values, and schema mismatches.
• Validate transformations and aggregations against business logic.
• Create tools to detect and validate source schema changes.