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The Data Center Engineering Operations Technician (EOT) is responsible for delivery of best practice systems and problem resolution on all data center electrical and mechanical infrastructure (UPS, MV electrical systems, generators, cooling systems etc.) within the data center environment in a...

• analyze and capture customer requirements, ensuring a clear understanding of ITSM needs
• design and implement custom workflows in BMC Helix ITSM, including process automation
• develop, debug and optimize ITSM solutions, including incident, problem, change, and service request management

• Configure, maintain, and optimize Microsoft Dynamics 365 Customer Service and Contact Center capabilities
• Design and manage case management, queues, routing rules, workstreams, SLAs, business rules, forms, views, and agent experiences

Your responsibilities will encompass overseeing the launch of the ESC in 2025, working closely with global AWS teams, and influencing the evolution of AWS services and technology. A typical day in this role involves collaborating with technology leaders, contributing to the enhancement of...

• Design, implement and operate secure and highly automated infrastructure in an on-premise private cloud
• Build and maintain Linux-based systems and Kubernetes environments
• Deploy and operate security monitoring and detection solutions, including SIEM platforms