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Shape the Future of Customer Engagement with AI & Microsoft Cloud. At Heraeus, we are evolving our digital customer landscape beyond traditional CRM. By combining Microsoft Dynamics 365 with emerging AI capabilities (e.g., Copilot, automation, and data-driven insights), we are redefining how we...

• Build and improve digital learning solutions that help people find and use knowledge more easily.
• Connect learning tools with other systems such as ERP, CRM and collaboration platforms.
• Create learning experiences directly within the product, so users can learn while they work.

• Work closely with product owners and stakeholders to analyze business needs and integrate them into the CRM system
• Define and enforce CRM development standards based on best practices and governance models
• Configure the system, workflows, automation, and integrate it with third-party systems

• Lead and develop the Technical Implementation team, driving performance, engagement, and continuous growth.
• Own the end-to-end delivery of technical client and partner implementations, ensuring quality, efficiency, and client satisfaction.

• Leading the architecture discussion for the Core Platforms (CRM, Billing etc.) to deliver seamless business solutions for the Energy Retail Segment
• Collaborating with business stakeholders to understand requirements and translate them into scalable and effective technical designs

• Serve as the technical lead and go-to expert for Salesforce Service Cloud across the organization
• Provide expert guidance on platform capabilities, limitations, and best practices to product and development teams

• Deploy, configure, and manage network switches, fabric management software, and host-software stacks.
• Monitor fabric health, diagnose link errors, and resolve performance bottlenecks.
• Run benchmarks and characterize the interconnect performance.