System administrator állások Németországban (rendszergazda)

• Maintain, support and further develop the network environment, including the data center and office locations
• Implement and maintain network solutions, including VLAN, BGP, ACLs and related network components

• Operate and maintain complex Hyperscaler/SAP Cloud Infrastructure networks, track significant problems, monitor performance, and perform upgrades as required.
• Engage with customers in network architecture discussions to meet their security requirements.

• Operating and extending technical and structural infrastructure components for highly secure environments, both for internal platforms and customer-facing projects
• Supporting security accreditation processes and administrating relevant systems and security technologies

You will represent SAP Global Cloud Operations in front of major SAP customers in the region MEE for technology and operations topics i.e. the face of SAP Cloud Operations....

Cloud platform engineering: Develop and implement automation processes for the deployment and operation of cloud software and services using platform engineering, infrastructure as code (e.g., Terraform), and Kubernetes....

• 1st/2nd level support for users (Windows, Android, iOS)
• Administration and development of our Microsoft 365 environment
• Support for the hybrid infrastructure (MS Cloud + On-Prem)
• Active Directory & group policies
• Virtualisation environments (e.g. VMware, Azure VM)

• User management in a heterogeneous software landscape
• Device Management (inventory, patch management, configuration)
• Processing support requests (Level 1, 2 and 3 support - editing depending on knowledge level)
• Participation in infrastructure projects (distribution, cloud and network technology)

• Provide 1st and 2nd level technical support via ticketing system, phone, email, and in person
• Install and maintain network and server hardware components
• Manage and maintain internal software distribution system
• Install and maintain printers and video conferencing systems

• Provide first line and second line support and incident management to all users across the geography of responsibility, including white collars, blue collars and road warriors, ensuring efficient service operations.
• Be a point of escalation in the resolution of more challenging incidents.

• Design, implement and maintain our development platform and cloud environments using Infrastructure as Code
• Build and maintain tools and services to enable and accelerate our development teams and improve the maintainability and operability of our infrastructure

Configure, operate, and maintain network infrastructure, including Juniper SRX firewalls, QFX/EX switches, Fortinet FortiGate firewalls, FortiSwitches, and OPNsense firewalls, as well as Microsoft Azure networking components....

Provide first- and second-line technical support via the IT service portal, live chat, phone, email, and face-to-face interactions, ensuring prompt resolution and high customer satisfaction....

• System maintenance and support: You take responsibility for daily operations, maintenance, and the continuous optimization of our internal IT infrastructure.
• Infrastructure development: You continuously develop our infrastructure across networking, firewall, storage, and backup.

• Support the maintenance and organization of the IT hardware inventory (e.g., laptops, monitors, peripherals).
• Assist in hardware setup, configuration, and basic troubleshooting.
• Provide on-site support for employees, including technical guidance and handling smaller issues.

Design, develop, and maintain full-stack applications and services supporting shared tools such as our logging and monitoring tool and our ticket and request handling...

• Continuously learn and adapt to new technologies, frameworks, and tools to enhance development capabilities.
• Participate in infrastructure automation projects and contribute to maintaining high standards of quality and documentation.