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• Support, administration and configuration of our application landscape, in particular the PMS protel and the POS Lightspeed
• 1st and 2nd level support for our hotels – from error analysis to resolution
• Incident and problem management, and coordination with external software partners to find solutions

As a Senior IT System Administrator at Factworks, you'll be pivotal in maintaining the SMOOTH OPERATION AND OPTIMAL PERFORMANCE of our IT infrastructure. Leveraging extensive experience and technical expertise, you will manage the DESIGN, IMPLEMENTATION, AND ONGOING MAINTENANCE of our complex...

Own the M365 collaboration platform: Lead the architecture, configuration and lifecycle of Microsoft 365 collaboration services, delivering secure, scalable and standardised solutions. Drive adoption and enablement: Lead rollouts and change initiatives, deliver training and community activities,...

• supporting end-users in troubleshooting day-to-day tech issues
• maintaining office infrastructure
• maintating asset inventory (laptops, pheripherals, displays, printers)
• Seniority development within HelpDesk
• Develoment into System Administration, Platform Management, Information Security

• Gather and prioritize infrastructure requirements from projects and business stakeholders
• Design, implement and maintain server and storage infrastructure
• Prepare and review technical specifications
• Represent server infrastructure in IT projects and governance meetings