Technical support állás, munka

Provide Tier 1 and Tier 2 technical support to end users, including troubleshooting hardware, software, networking, and electronic equipment issues (e.g., laptops, peripherals, printers, mobile devices, and conferencing systems)....

• Maintain the IT infrastructure, including hardware, software, system and network etc.
• Manage cyber security related issues, including monitoring, assessing and handling etc.
• Provide security solution for the branch according to the Head Office's requirement.

• Holistic technical support and housekeeping of the SAP system environment
• Management of transport systems, job scheduling, and system copies
• Responsibility for certificate management and interface monitoring
• Management of output connections and coordination of the authorization system

• Act as the primary technical contact for assigned customers, providing trusted expertise after purchase
• Diagnose and resolve hardware, software, and network issues with a strong focus on root‑cause analysis

Provide first- and second-line technical support via the IT service portal, live chat, phone, email, and face-to-face interactions, ensuring prompt resolution and high customer satisfaction....