It állások Svájcban (projektmenedzsment)

• Own and manage end-to-end service management processes and tools, including incident management, service request management, asset management, and KNB management
• Ensure adherence to standards, policies and best practices in operations

• Manage and support Microsoft 365 services (Exchange Online, SharePoint, Teams, Entra ID)
• Maintain and optimize our Hyper-V and Windows Server infrastructure
• Provide IT support across all levels (1st to 3rd line)
• Deliver hands-on IT support at congresses and events across Switzerland and Europe

• Own and govern a global portfolio of ~400 IT supplier contracts
• Lead contract lifecycle management: drafting, negotiation, renewal, termination, and compliance
• Ensure contracts align with corporate policies, risk appetite, and regulatory requirements (e.g., data protection, security, audit rights)

• Own the Commercial B2B process area (incl. EDI) and drive the evolution of the related TechStack, with a understanding of Finance.
• Take full ownership of Microsoft Dynamics 365 F&O and its ecosystem (ISV solutions, Power BI, integrations), including roadmap definition and continuous improvement.

Oversee the day-to-day operations and documentation of IT services such as M365, Atlassian Jira/Confluence and many more custom solutions, ensuring service quality....

• Implement process-centered tool improvements, adjustments, interfaces, and best-practice solutions
• Manage and enhance the CRM system (Microsoft Dynamics), providing user and admin support, troubleshooting, and guidance

Lead and deliver challenging ServiceNow projects across Enterprise Service Management transformations, working either within larger teams or as a trusted advisor on specialized engagements...