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• Lead, manage, and mentor engineering teams, fostering a high-performing and collaborative team culture
• Empower teams to deliver robust, scalable, and customer-centric software aligned with business needs

• Do you enjoy leading high-performing engineering and consulting teams to build impactful CRM solutions?
• Are you passionate about modern platform engineering using Microsoft Dynamics 365 | Sales & Customer Service?

• Central technical point of contact for assigned accounts, ensuring high level of value realization and customer satisfaction.
• Delivery of pro-active services, like notifications of upcoming releases and possible impact and desk-side coaching

• Act as the Lead Solution Architect in pre-sales engagements for contact center projects
• Design end-to-end contact center architectures, including:
• Omnichannel routing (voice, chat, e-mail, messaging)
• IVR / call flows / routing logic
• Voice-, Mail- and Chatbots
• Workforce and quality components

Independently troubleshoot and resolve issues related to ERP and integrated applications, escalating to other IT teams as infrastructure or networking, or third-party vendors when necessary....

• Analyze and clarify complex business requirements from global NPM Purchasing stakeholders, covering both change requests and project-related demands
• Advise business departments, process owners, and key users on solution designs for global, end‑to‑end purchasing processes