Focus állások, munkák projektmenedzsment kategóriában

Strategic & digital-era leadership: Drives alignment with MOL Group business, functional and IT strategies. Promotes a digitally mature, innovation‑oriented mindset across Customer Service and End User Service teams....

Run and mature programs to monitor adherence to national security regulations which may impact SAP directly or indirectly through its engagements with customers and partners in the Sovereign Cloud environment...

• Act as the Lead Solution Architect in pre-sales engagements for contact center projects
• Design end-to-end contact center architectures, including:
• Omnichannel routing (voice, chat, e-mail, messaging)
• IVR / call flows / routing logic
• Voice-, Mail- and Chatbots
• Workforce and quality components

Analyze mobile network performance across 4G/5G with focus on customer-impacting KPIs such as accessibility, retainability, mobility, latency, throughput, voice quality, and service reliability....

As Digital Workplace Technologies Leader / IT Services Manager (m/f/d), you will be responsible for delivering a high-quality Digital Workplace experience for employees across Switzerland. You will lead the contractor-operated Digital Workplace Technologies team and ensure that employees are...

• Lead end-to-end IT service delivery and helpdesk operations across DACH, ensuring high-quality support and user satisfaction
• Monitor, analyse, and report on KPIs and SLAs; manage escalations and drive continuous service improvement

Partner with engineering, finance, and product teams to track, analyze, and forecast AWS and cloud hosting spend across multiple services and environments. Lead ongoing cost optimization initiatives by identifying waste, working with technical teams to address the waste, optimize the spend, and...

• Partner with sales teams to identify customer needs and propose complete tailored HPC and AI solutions.
• Establish a trusted technical relationship with the customers and partners to position Fsas capabilities and ensure that its added value is properly communicated.