Head of sales and service m f d állás, munka

• Coordination of system and segment operation as much as the service engineering team
• Coordination of technical and operational System Level aspects with the operations managers (MOMs, SOMs and others) and engineers of the Centers and Segments

• Support our customers on their transformation to SAP S/4HANA / Intelligent Enterprise
• Delivery of remote and onsite services together with our experts for global customers with focus on system optimization, conceptual planning as well as empowering the customers with newest best practice knowledge.

• Champion an enhanced client experience across supported locations by proactively identifying and resolving operational issues.
• Maintains key performance metrics (KPIs) related to service quality, efficiency, and customer experience to drive continuous improvement and client productivity.

• Drive the documentation, streamlining, and harmonization of LPT Service processes globally.
• Design, implement, and drive the adoption of new standards and processes, including change management, documentation & governance, and training programs.

• Shape the Future: Identify and define IT opportunities that drive real business value across BENELUX and Eastern Europe.
• Be the Trusted Advisor: Partner with stakeholders to turn business needs into smart, scalable solutions — from concept to implementation.

• In your role as Project Manager, you will lead the business transformation in our Sales and Service organizations
• In these SAP and Salesforce rollout projects you ensure the seamless integration of our new global digital process platform across departments

• Present Sovereign Cloud offering, technical details, and engagement model, managed service offerings to customers and stakeholders.
• Present the technical and value proposition for private cloud on various platforms (AWS, Azure, GCP, SCI etc.)

• You will lead a hybrid business and IT rollout team, managing operations in a dynamic international environment
• Your responsibilities will include implementing SAP S/4HANA and Salesforce across our global Sales & Service sites, based on a centrally integrated template

What you'll build We are seeking a highly skilled and motivated professional (f/m/d) to join our Sales & Services team in the Premium Hub Center of Expertise (CoE) for Customer & Vendor Management. You will drive customer success and innovation of SAP's most strategic customers in the area of...

• Champion an enhanced client experience across supported locations by proactively identifying and resolving operational issues.
• Maintains key performance metrics (KPIs) related to service quality, efficiency, and customer experience to drive continuous improvement and client productivity.

Translating Business Needs into Technical Solutions: Collaborating closely with finance stakeholders, process leads, and IT teams to understand requirements and translate them into effective and feasible technical designs....