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• Design and create end-to-end learning paths for customers, partners and sales teams
• Produce tutorials, guides, videos, labs and product explanations for T Cloud Public services
• Describe ServiceNow CSM onboarding steps, including forms, cases and customer-facing workflows

• Management of medical writers
• Short-term and long-term resource planning for project assignment
• Supervision of preparation of medical writing deliverables
• Organization of processes for project completion within established timelines
• Evaluation of timeliness and quality of deliverables

Lead Conversion & Nurturing: Build and optimize journeys for newsletter signups, funnel abandoners, and returning leads. Use persona, behavioral, and source data to build segmented and personalised workflows. Collaborate across teams to tailor messaging to the user's persona and journey stage....

• Execute multi-channel CRM campaigns, employing a holistic approach to engage effectively with our customer base.
• Collaborate closely with cross-functional teams and stakeholders to ensure the seamless delivery of complex campaigns, leveraging your operational expertise.

• Work closely with quantitative datasets: cleaning, processing, running frequencies, building analysis files and identifying patterns that matter
• Prepare chart output and visualisations for client-facing presentations, translating analytical findings into clear, structured stories