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• Respond efficiently and effectively to all customers’ enquiries within given timescales
• Develop and maintain a full technical knowledge of the client’s products and services
• Deal with all correspondence as requested/required
• Accurately log all calls and in line with procedures

• Process all transactions and understand Business needs and in depth understanding of Tesco Invoice Matching processes
• Manage Invoice Matching exceptions, calling out to the process immediately and reporting it

• Processing of all transactions and understands Business needs and in depth understanding of Tesco Invoice Matching processes
• Manage Invoice Matching exceptions, calling out to the process immediately and reporting it

Effective cash collection and monitoring of customer accounts [or own portfolio – may be cross-business or cross-country responsibility] consistent with BP’s credit standard & policies and preparing collection reports....