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• Receive and log incidents and service requests through phone, chat, web, and email
• Perform basic troubleshooting using existing documentation and knowledge bases
• Aim for First Contact Resolution (FCR) whenever possible

What you will do: This internship is an excellent opportunity to learn and develop your career. If you are fluent in English, have great analytical skills and like challenges, feel free to apply, look no further! You will be in charge of the following aspects: •Support invoice validation and basic...

Development and enhancement of the MSCI Index Development Platform and the IndexMetrics Real-Time application using modern software engineering practices, Python, Azure, and AI-assisted development tools...

• Revenue recognition accounting across subscription and transactional product streams in accordance with ASC 606
• Assessment of new and amended contracts and determination of appropriate accounting treatment

• Ownership of financial planning and analysis for G&A and operating expenses including headcount, travel and entertainment, software spend, and departmental budgets
• Support for R&D and product cost planning including engineering headcount cost planning and capitalization support

• Optimisation and continuous improvement of Dynamics 365 Sales
• Requirement gathering and translation of business needs into effective solutions
• Facilitation of workshops and collaboration with stakeholders at all levels
• Design and implementation of scalable processes, workflows and automations

• Process and post supplier invoices and credit notes accurately following established procedures and approval workflows
• Follow up on outstanding invoice approvals to support timely processing and payments

• Processing General Ledger bookings and local requests
• Clearing customer and General Ledger accounts
• Contributing to month-end closing tasks
• Providing help to other team members due to workload
• Assisting in investigating account discrepancies involving inventory, variances, and allowances

• Helping clients ensuring their IT systems, processes, and operations align with leading professional standards, industry frameworks, and regulatory requirements
• Acting as a subject matter expert on both local and international IT audit and cybersecurity consulting projects

• Preparation of clear NAM performance analysis, dashboards and self-service reporting
• Leading the annual budgeting and forecasting processes
• Monitoring actual spending versus budget and providing insightful variance analysis

• Ownership of SAP Finance processes within a SAP Public Cloud transformation
• Analysis of business requirements and translation into SAP solutions
• Design and optimization of end-to-end Finance processes
• Work across key SAP FI/CO areas including GL, AP, AR, Asset Accounting and Controlling