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• Provide management insight via GRIR timely reporting to the business
• Control and manage the aged GRIR balances below target

• Adhering with the tasks outlined in the EMS/QMS Systems of FBT
• Allocation of incoming payments including Direct Debit allocation
• Monitoring of open items/overdue
• Support preparation of documents and adjustments for monthly, quarterly and year-end close

• Receive and log incidents and service requests through phone, chat, web, and email
• Perform basic troubleshooting using existing documentation and knowledge bases
• Aim for First Contact Resolution (FCR) whenever possible

Contribute to our Customer Platform team, which is growing to be an essential part of our fraud prevention solution Deliver high-quality NodeJS, TypeScript and React code with simplicity, performance, and scalability in mind Work together with the team to design and implement cutting-edge client...

Ensure the reliability, availability, and performance of our systems by implementing SRE best practices Develop and maintain comprehensive monitoring and alerting systems using tools such as Prometheus, Grafana, ELK stack, etc. Manage incident response and root cause analysis for production issues...

Preparing and issuing accurate invoices to customers in line with agreed payment terms Handling incoming payments and applying them correctly to customer accounts Tracking and resolving discrepancies in payments and accounts Keeping track of overdue accounts and contacting customers about...