Németországi állások, munkák

• Represent and perpetuate HydraFacial's customer service values.
• Promptly respond to incoming customer inquiries by phone, via chat or video call, Zoom etc.
• Complete and accurate data entry and documentation of customer interaction.
• Follow up on customer inquiries and document response.

• Deploy network system upgrades at CONUS and OCONUS field sites.
• Become site focal for the program and coordinate installations.
• Provide onsite support for troubleshooting and problem resolutions.
• Perform network maintenance and upgrades.
• Provide documentation and reporting.

• Deploy network system upgrades at CONUS and OCONUS field sites.
• Become site focal for the program and coordinate installations.
• Provide onsite support for troubleshooting and problem resolutions.
• Perform network maintenance and upgrades.
• Provide documentation and reporting.

• Provide 1st and 2nd level technical support via ticketing system, phone, email, and in person
• Install and maintain network and server hardware components
• Manage and maintain internal software distribution system
• Install and maintain printers and video conferencing systems

• Design and implement our next-​generation telephony and contact center architecture (UC / VoIP / CCaaS)
• Lead the technical workstream of a multi-​country rollout and modernization program
• Act as the internal technical authority and primary counterpart for external providers (e.g., TATA, NTT)

• Ensure an excellent customer experience in close collaboration with our customers and partners
• Support our customers and partners to solve problems and ensure a noticeable top-level satisfaction
• Continuous improvement of our support quality and infrastructure

As the central contact person and project manager, you will be responsible for service support (incident and problem management) for customers located worldwide in the air traffic control and airport sector...

· Ensure stable and secure global IT operations across on‑premises and cloud environments. · Own operational governance of Microsoft 365 services, including identity, collaboration, messaging, and endpoints. · Operate and continuously improve global connectivity and security (SD‑WAN / SASE). · Own...

• Understanding the company business strategy and translating it into technological capabilities
• Feeding the strategy department with technological capabilities to unlock value potential
• Having a deep understanding of the domain CRM/Billing Platforms

• As a systems engineer, you will work closely with colleagues in the project teams
• If you are interested and suitable, you also could participate in software development for air traffic control products
• You will act as the technical interface between the customer and our internal contacts

Leadership & Team Development: You take charge of the professional and disciplinary leadership of your on site technical team and vendor staff. You empower your team, support their development, and foster a high performance, trust based work environment....

Work as part of an international team with global stakeholders in new and changing situations where there may not always be a readily apparent solution....

• perform proactive monitoring and in-depth analysis/documentation of Microsoft cloud environments status updates
• provide automation of service monitoring, notification of critical events
• create concepts and technical documentation describing the developed functionality

• Provide 1st and 2nd level IT support (onsite and remote) for end users.
• Accept, analyze, and resolve internal service requests and fault reports using the ticketing system.
• Support Windows OS, Microsoft 365, business applications, and peripherals.

Lead, develop, and mentor a geographically distributed IT service desk team in delivering day-to-day IT operations and support....

Lead end-to-end cybersecurity operations (network, application, cloud, and data security), ensuring continuous SOC monitoring, threat intelligence integration, vulnerability management, incident response, and secure configuration and lifecycle management across all IT environments....

• Being part of our Infrastructure & Network Team in an international IT set-up ​
• Group-wide definition of standards for network technology
• Management of external service providers
• Establishment of security standards in collaboration with the Information Security Officer

• Own and drive the IAM product vision and roadmap, covering identity lifecycle, MFA, SSO, groups & roles, PAM, and governance
• Ensure stable, secure, and SLA compliant operation of IAM services together with internal teams and external providers

• Migrating QM/CMS Helix databases to JIRA and IDEAS
• Migrating to the new process tool, including supporting the process teams in rebuilding the process infrastructure
• Maintaining the CMS intranet pages in collaboration with the area experts and setting up the Local Corporate Manual