Support manager állások, munkák Németországban

• Duration of 15 months including several job rotations within TRATON GROUP and its brands (at least one rotation abroad)
• Common Onboarding week in Sweden and virtual graduation with all Trainees from the TRATON GROUP brands

• Lead end-to-end IT service delivery and helpdesk operations across DACH, ensuring high-quality support and user satisfaction
• Monitor, analyse, and report on KPIs and SLAs; manage escalations and drive continuous service improvement

• Support the Program Manager with preparation of meetings, reporting, timeline tracking, and risk management
• Coordinate activities, deliverables, and timelines across multiple vendors, integrators, and internal stakeholders

HOW YOU MAKE AN IMPACT: • Scope new projects, define business requirements, prioritize deliverables, negotiate with stakeholders (users, internal and external technology solution providers), monitor and manage progress. • Lead the project team and manage the project budget, contracts, establish and...

• Lead and coordinate all corrective actions related to office build‑out issues, working closely with the general contractor and specialist vendors to help ensure timely and high‑quality resolution.
• Develop, monitor, and manage project timelines, budgets, and deliverables for remediation work.