Software support állások Németországban főiskolai végzettséggel

Provide first and second-line technical support through multiple channels including the IT service portal, live chat, phone, email and face-to-face interactions. Ensuring prompt resolution and high customer satisfaction....

• Assist customers with software application inquiries and troubleshooting issues
• Document customer interactions and technical issues in our ticketing system (Salesforce)
• Collaborate with senior support staff to escalate complex issues and ensure timely resolution

contribute to enhancing end-to-end investment management business solutions by delivering comprehensive technological and business support, including the design, development and integration of tools and interfaces with external financial providers and services...

• Web app development, deployment, and maintenance
• Curation of pipelines dedicated to efficient, high-throughput data pre-processing and analysis
• Cluster management / server administration
• Distributed computing / software scaling towards grid engines
• Monitoring / workload surveillance of our HPCs

• Primary relationship for assigned key accounts
• Regular customer cadence: check-ins, operational reviews, QBRs
• Preparation and execution of QBRs (value, roadmap, performance, risks)
• Proactive de-escalation and expectation management
• User enablement: trainings, demos, product updates, best practices

• Support sales teams by learning about SAS marketing products and how they are used to address customer needs.
• Collaborate with Account Executives and customer advisors to understand customer requirements and help set the right expectations.

As a Working Student, you'll support our Marketing team, particularly in the area of alumni relations. You will gain interesting insights into our work with former employees and the support of our alumni network. Your main focus is the end-to-end alumni journey, with a strong emphasis on...