It helpdesk munkatárs állások, munkák Németországban

• Process and manage customer orders for our Austrian production facility
• Act as the main interface between customers and internal departments (production, planning, logistics)
• Handle customer inquiries regarding order status, lead times, delivery dates, and product availability

• Provide 1st and 2nd level technical support via ticketing system, phone, email, and in person
• Install and maintain network and server hardware components
• Manage and maintain internal software distribution system
• Install and maintain printers and video conferencing systems

Provide first- and second-line technical support via the IT service portal, live chat, phone, email, and face-to-face interactions, ensuring prompt resolution and high customer satisfaction....

• Proven experience leading IT teams in Support, Digital Workplace, or IT Operations
• Extensive background in IT support helpdesk and 1st level operations
• Hands-on leadership style with strong focus on service quality and continuous improvement

• Lead end-to-end IT service delivery and helpdesk operations across DACH, ensuring high-quality support and user satisfaction
• Monitor, analyse, and report on KPIs and SLAs; manage escalations and drive continuous service improvement

• Lead Field Support Operations across multiple sites: coordinate onsite support staff, prioritize tasks, and ensure timely issue resolution
• Deliver Hands-On Technical Support: hardware setup, break/fix, AV systems, networking, and peripheral troubleshooting

• Ensure an excellent customer experience in close collaboration with our customers and partners
• Support our customers and partners to solve problems and ensure a noticeable top-level satisfaction
• Continuous improvement of our support quality and infrastructure

• As part of the Customer Care Center team provide phone, e-mail and remote log-in technical support including diagnostics, solution plans, training, and customer facing communication.
• Test and repair customer equipment.

• Design of Beckhoff PLC programs (TwinCAT3) based on project specifications and documentation
• Design of safety programs (TwinSAFE)
• Support the development of standardized code blocks
• Test and commissioning of the PLC systems in the field
• Investigate and solve technical issues in the field

• Design, develop, test, deploy and maintain software in a thriving environment
• Manage individual project priorities and deliverables whilst working in a team who enjoy knowledge sharing sessions

• Manage and respond to distributor inquiries in a timely and professional manner
• Process and follow distributor orders and requests accurately and ensure smooth and timely order fulfillment

- Support managers in analyzing the current (as‑is) situation and preparing clear summaries and recommendations - Help define the software support concept and coordinate alignment with the project team and internal stakeholders; prepare materials and follow-up notes for manager meetings -...

• Ensure accurate and timeous capturing and execution of customer's sales orders
• Provide first line support to customer inquiries, resolve customer queries timeously
• Enhance customer experience through customer service

• Provide 1st and 2nd level IT support (onsite and remote) for end users.
• Accept, analyze, and resolve internal service requests and fault reports using the ticketing system.
• Support Windows OS, Microsoft 365, business applications, and peripherals.

• Assist customers with software application inquiries and troubleshooting issues
• Document customer interactions and technical issues in our ticketing system (Salesforce)
• Collaborate with senior support staff to escalate complex issues and ensure timely resolution

• As an IT Support Technician (f/m/d)*, you are responsible for the quarterly hardware renewal and its management.
• You are responsible for locally relevant operational tasks in the area of IT infrastructure (e.g. computer administration, printing, network).

In this role, you will join a global team in SAP Business Transformation Management Customer Success to make the Integrated Toolchain a reality at selected strategic customers. You will identify use cases for the Integrated Toolchain based on individual customer needs, drive the realization of...

You'll be working in the Client Account Management team in Frankfurt. We're a dedicated team with an open corporate culture that values individual contributions and encourages proactive input and feedback. As a client relationship manager, you'll contribute toward delivering a consistent client...