Customer support állások, munkák Németországban

• Process and manage customer orders for our Austrian production facility
• Act as the main interface between customers and internal departments (production, planning, logistics)
• Handle customer inquiries regarding order status, lead times, delivery dates, and product availability

• Coordinate and manage customer projects from initial inquiry to mass production
• Serve as the communication bridge between customers, suppliers, and our Chinese headquarters
• Prepare and maintain project schedules, timelines, and status reports
• Support technical clarifications and documentation processes

• KYB Europe internal Job Grade: 2
• Reports to Sales Manager DACH
• Regular customer meetings and follow ups.
• Development and expansion of existing customer relationships.
• Visit and develop potential customers in Germany.
• First point of contact for customers on a regular basis.

• Ensure an excellent customer experience in close collaboration with our customers and partners
• Support our customers and partners to solve problems and ensure a noticeable top-level satisfaction
• Continuous improvement of our support quality and infrastructure

• Provide 1st and 2nd level technical support via ticketing system, phone, email, and in person
• Install and maintain network and server hardware components
• Manage and maintain internal software distribution system
• Install and maintain printers and video conferencing systems

We are seeking a Field Applications Engineer (FAE) to support our customers in Central Europe, with a primary focus on MCU hardware and software solutions. The ideal candidate will have a strong technical background in microcontroller technology and a passion for helping customers integrate our...

• Provide theoretical and practical support for the installation of SAFRAN engines in the helicopter manufacturer's final assembly line
• Issue and manage airworthiness certificates, including the maintenance and update of engine logbooks

• Support strategic discussions and product designs in the customer identity product area.
• Create and support the execution of the product roadmaps, with an outcome/ KPI-driven mindset.

CRM STRATEGY & EXECUTION Develop and execute CRM strategies that drive customer engagement, retention, and revenue across multiple channels. Deliver data-driven, personalized campaigns and automated customer journeys across the full customer lifecycle to support ecommerce growth and conversion....

• Lead and support after-sales projects across the company's product portfolio, covering new service launches, new product ranges and process optimization initiatives.
• Contribute to the development and continuous improvement of service processes, documentation and systems.

• Own and develop the regional pipeline; actively support up- and cross-selling within your territory
• Collaborate closely with deal teams to ensure an outstanding end-to-end customer experience
• Support pricing models, tenders and commercial proposals

Provide first- and second-line technical support via the IT service portal, live chat, phone, email, and face-to-face interactions, ensuring prompt resolution and high customer satisfaction....

• Assist customers with software application inquiries and troubleshooting issues
• Document customer interactions and technical issues in our ticketing system (Salesforce)
• Collaborate with senior support staff to escalate complex issues and ensure timely resolution

Drive global market development for Ultrafiltration by proactively generating new business opportunities, developing new customers, and translating application requirements into suitable product and solution recommendations....

• Technical interface to the customer:
• for providing remote or on-site technical support during battery integration, testing and production failures
• for customer battery lab- and vehicle integration and testing.
• to analyze battery failures or integration issues

• Proven experience leading IT teams in Support, Digital Workplace, or IT Operations
• Extensive background in IT support helpdesk and 1st level operations
• Hands-on leadership style with strong focus on service quality and continuous improvement

• Lead end-to-end IT service delivery and helpdesk operations across DACH, ensuring high-quality support and user satisfaction
• Monitor, analyse, and report on KPIs and SLAs; manage escalations and drive continuous service improvement

• Develop achieve and maintain regional business growth and market share through exceptional sales execution.
• Identify and cultivate relationships with leading Physicians and healthcare facilities to strengthen the organisation's operating plan.

• Conducting sales calls and meeting with key decision makers to introduce/upsell our entire portfolio of products.
• Building rapport with existing clients and new.
• Ensure fast implementation and execution of strategies, projects and methods.

• As part of the Customer Care Center team provide phone, e-mail and remote log-in technical support including diagnostics, solution plans, training, and customer facing communication.
• Test and repair customer equipment.