Customer service munkatárs állások, munkák Németországban

• Ensure accurate and timeous capturing and execution of customer's sales orders
• Provide first line support to customer inquiries, resolve customer queries timeously
• Enhance customer experience through customer service

• Act as the Lead Solution Architect in pre-sales engagements for contact center projects
• Design end-to-end contact center architectures, including:
• Omnichannel routing (voice, chat, e-mail, messaging)
• IVR / call flows / routing logic
• Voice-, Mail- and Chatbots
• Workforce and quality components

- Support managers in analyzing the current (as‑is) situation and preparing clear summaries and recommendations - Help define the software support concept and coordinate alignment with the project team and internal stakeholders; prepare materials and follow-up notes for manager meetings -...

• Create and send order confirmations to customers, ensuring accuracy and timeliness.
• Build strong operational relationships by proactively informing and engaging with customers.
• Gather customer forecasts and collaborate with internal stakeholders to enhance forecast accuracy

• Serve as the primary contact for national and international customers in the field of medical devices and in-vitro diagnostics
• Manage and administer delivery and service contracts (e.g., MSA), including pricing, delivery terms, contract renewals, and amendments

• Act as a central back-office support function for sales teams and customers across multiple markets
• Provide operational support to sales teams, including order entry, order follow-up, and coordination with internal departments

• Collaborating closely with the Sales Enablement Lead in EMEA to support the execution of regional CRM and sales enablement initiatives
• Partnering with regional Heads of Sales, Marketing, and the CRM IT team to ensure alignment and adoption of the EMEA CRM harmonization strategy

Provide first and second-line technical support through multiple channels including the IT service portal, live chat, phone, email and face-to-face interactions. Ensuring prompt resolution and high customer satisfaction....

• Process and manage customer orders for our Austrian production facility
• Act as the main interface between customers and internal departments (production, planning, logistics)
• Handle customer inquiries regarding order status, lead times, delivery dates, and product availability

• Advisory of all departments and sites of PI regarding customs and export-related topics
• Monitor and ensure compliance with customs and foreign trade regulations
• Coordinate, manage and review export-import handlings
• Monitor, optimize and reapply for all existing approvals and certificates

Maintains accurate department risks in the Risk Open Pages (ROP) framework and Business Impact Analyses (BIAs) in OpenTrust. Ensures proper registration, monitoring and review of controls, events and action plans, as well as maintains and reviews BIAs on applications, processes and EUDAs....

• Manage and process product- and service-related customer complaints, primarily within the Scent & Care business unit.
• Conduct root cause analysis in collaboration with Quality Control (QC) and other relevant departments.

• grow our number of collaboration partners and increase our revenue in the area “Employer Engagement ”
• regularly exchange information with our partner companies about their recruiting needs and identify suitable formats to meet their requirements

• As an IT Support Technician (f/m/d)*, you are responsible for the quarterly hardware renewal and its management.
• You are responsible for locally relevant operational tasks in the area of IT infrastructure (e.g. computer administration, printing, network).

• Strategic Leadership: Define and execute the vision and strategy for the Customer Success Management function at TOPdesk.
• Team Building & Management: Lead, coach, and expand a growing team of Customer Success Managers in the Netherlands and Germany.

In this role, you will join a global team in SAP Business Transformation Management Customer Success to make the Integrated Toolchain a reality at selected strategic customers. You will identify use cases for the Integrated Toolchain based on individual customer needs, drive the realization of...

• Design and implement our next-​generation telephony and contact center architecture (UC / VoIP / CCaaS)
• Lead the technical workstream of a multi-​country rollout and modernization program
• Act as the internal technical authority and primary counterpart for external providers (e.g., TATA, NTT)

Defining the go to market and engagement strategy for their defined customer base, including how much time and focus to spend per customer, manage target accounts objectives, with a strong focus on retention risk...

• You look after customers as a concierge service for the client BMW.
• You help customers in emergency situations and correspond with rescue coordination centers if necessary.
• You are responsible for research and information procurement.

• Coordinate export shipments to EFTA regions and overseas territories
• Collaborate closely with freight forwarders, carriers, and internal warehouse teams
• Ensure full compliance with IATA, Dutch export regulations, and customs rules