2nd level technical support specialist állások, munkák Németországban

• Planning, installing, configuring, replacing, and maintaining PCs and iOS devices according to the standard
• Providing first-level IT support to users via phone, ticketing system, and on-site assistance
• Troubleshooting and resolving hardware, software, and connectivity issues

• Provide 1st and 2nd level IT support (onsite and remote) for end users.
• Accept, analyze, and resolve internal service requests and fault reports using the ticketing system.
• Support Windows OS, Microsoft 365, business applications, and peripherals.

• Design of Beckhoff PLC programs (TwinCAT3) based on project specifications and documentation
• Design of Safety programs (TwinSAFE)
• Support the development of standardized code blocks
• Test and comissioning of the PLC systems in-the-field
• Investigate and solve technical issues in-the-field

• Ensure an excellent customer experience in close collaboration with our customers and partners
• Support our customers and partners to solve problems and ensure a noticeable top-level satisfaction
• Continuous improvement of our support quality and infrastructure

• Design, develop, test, deploy and maintain software in a thriving environment
• Manage individual project priorities and deliverables whilst working in a team who enjoy knowledge sharing sessions

• Provide 1st level support; Respond to user support requests and resolve technical problems in hybrid environment
• Assist in managing Windows servers (installation, configuration, maintenance)
• Perform routine system updates, patches, and backups

• Install and configure computer hardware operating systems and applications
• Monitoring and maintaining computer systems and networks
• Troubleshooting concerning system and network problems, diagnosis and solving hardware/software errors
• Providing support including procedural documentation Supporting

• Responsible for order management during the whole process of order life cycle - order entering to JDE, checking the order
• Based on customer request checking the availability of the inventory
• Follow up with the customer
• Backorder reporting Processing the orders of consignment stock

Lead, develop, and mentor a geographically distributed IT service desk team in delivering day-to-day IT operations and support....

Own the end-to-end incident process:Map, document, and continuously improve the full customer incident lifecycle — from the first inbound signal through intake, triage, escalation, resolution, and customer communication, ensuring a seamless experience at every step....

• Lead the Group Competence Center IT Support within Group IT Operations and build and manage an international, interdisciplinary team
• Drive the strategic and operational development of Group IT support
• Define and improve global standards, tools, and processes

Support the execution of effective local partnerships with merchandise partners, manufacturers, and brands in accordance with established guidance. Focus on implementing category selections to increase overall value for both business and customer objectives....

A portfolio of independent businesses, managed with a long-term objective to create value for generations. This means portfolio companies are a basis to secure dividends for the shareholders while being actively managed in order to generate long-term returns. Currently, the Haniel portfolio which...

• Understand the business - Assess and support the business objectives for digital products and services from a Cloud Applications point of view
• Define the architecture - Create structures of distributed systems in close collaboration with other experts

• Understand the business - Assess and support the business objectives for digital products and services from a Cloud Applications point of view
• Define the architecture - Create structures of distributed systems in close collaboration with other experts

• Manage end‑to‑end order‑to‑cash processes for Pro Audio business partners in the assigned sales territory
• Process and validate customer orders, confirmations, and invoicing via ERP and digital channels

• Coordinate all Document Control related activities and ensure the team is implementing the applicable procedures
• Develop and maintain operational procedures related to documentation management

End-to-end responsibility for the customer journey in support and service, from the initial inquiry through routing and processing to resolution and structured feedback collection...

Support the execution of effective local partnerships with merchandise partners, manufacturers, and brands in accordance with established guidance. Focus on implementing category selections to increase overall value for both business and customer objectives....

Lead the development and continuous evolution of the German TMTT marketing strategy, ensuring alignment with the European vision while tailoring approaches to local market dynamics, regulatory frameworks, and unmet clinical needs....