Ügyfélszolgálati állások, munkák Németországban

• You help to develop exciting, future-oriented concepts along the customer journey together with experts across the company
• You support in collection and analysis of customer insights to identify experience gaps

• You look after customers as a concierge service for the client BMW.
• You help customers in emergency situations and correspond with rescue coordination centers if necessary.
• You are responsible for research and information procurement.

• Coordinate export shipments to EFTA regions and overseas territories
• Collaborate closely with freight forwarders, carriers, and internal warehouse teams
• Ensure full compliance with IATA, Dutch export regulations, and customs rules

• You will process orders, create quotations and manage customer accounts
• First-level after-sales support - you advise and support our customers by phone, email or chat in the international area
• You look after our customers by phone, email and chat and represent their concerns and interests

• Placing and processing customer orders
• Monitoring deliveries, invoicing, and invoice verification
• Ship & Debit processing
• Handling RMAs
• Maintaining master data in CRM (SAP)
• Reporting to management
• Shared responsibility for the company's revenue growth and profitability

Coach, develop and motivate a team of Customer Sales and Services Agents and Senior Customer Sales and Services Agent to achieve individual, retail office and network targets and Commercial objectives....

After an comprehensive training, you will be responsible for looking after customers from a defined customer base and expanding your customer base through targeted new customer acquisition in cooperation with our sales force...

• Provide world-class service to our users primarily through phone support, and occasionally via tickets or live chat, always delivering timely, professional assistance that drives satisfaction and loyalty
• Align daily with your manager and collaborate closely to meet team and company targets

• Process orders in SAP, including necessary customs and export documentation
• Create offers and proforma invoices according to approved commercial conditions
• Prepare credit and debit notes
• Manage customer accounts and follow up on payments
• Handle the return process, checking and booking returned goods

• Participation in exciting XR projects with a focus on customer and user experience
• Conducting market studies and research to identify trends, user needs, and best practices within the XR field
• Active support in enhancing customer experiences through data-driven, creative, and user-centered approaches

• Ensure an excellent customer experience in close collaboration with our customers and partners
• Support our customers and partners to solve problems and ensure a noticeable top-level satisfaction
• Continuous improvement of our support quality and infrastructure

Customer Support: Respond promptly and accurately to customer inquiries via chat, phone, and email. Assist clients in managing domain portfolios and digital assets to protect and secure their global internet brands....