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• Respond to customer and sales inquiries by ensuring timely and accurate entry of customer orders
• Acknowledge customer orders and proactively communicate shipment status, including any potential delays
• Review, process, and manage customer order change requests with attention to detail

• Manage end-to-end change control activities, including request intake, analysis, approval, implementation, reporting and review.
• Coordinate and progress customer change requests through defined change management processes, including escalation where required.

DATA ANALYSIS & REPORTING:Collect, clean, and analyze logistics-related data from various sources (e.g., shipment times, inventory levels, warehouse efficiency, transport routes, delivery performance).Develop and maintain dashboards and reports to monitor key performance indicators (KPIs) and...