Ügyfélszolgálati koordinátor állások, munkák Külföldön

• Utazási ajánlatok ismertetése, foglalások kezelése;
• Ügyfeleink támogatása telefonon / e-mailben;
• Utazással kapcsolatos információk (menetrend, vízum, biztosítás, stb.) megosztása, utazással kapcsolatos dokumentumok kiküldése az ügyfelek részére;

• Handling questions and complaints from customers, providing information on delivery times and stock situation
• Order processing and follow-up in contact with our Shipping department
• Answering and forwarding incoming emails and phone calls
• Providing certificates of origin and documentation

• Act as a central back-office support function for sales teams and customers across multiple markets
• Provide operational support to sales teams, including order entry, order follow-up, and coordination with internal departments

• Telefonische & schriftliche Bearbeitung von Anfragen von Individualgästen und Gruppen
• Angebotslegung sowie Nachverfolgung der Angebote
• Abwicklung von Direktbuchungen, Buchungen über Reisebüros laut Vertrag, Buchungen über OTA's (Booking.com, HRS, Expedia... )

Recording / invoicing of service assignments according to the Service Manager's report in the local ERP system. Managing and invoicing maintenance contracts. Uploading invoices to various portals / Assisting with reminders for outstanding invoices / Creating credit notes...

• Order processing: Creation, handling, and tracking of customer orders and invoicing
• Handling of quotes and customer inquiries via phone and email

Coach, develop and motivate a team of Customer Sales and Services Agents and Senior Customer Sales and Services Agent to achieve individual, retail office and network targets and Commercial objectives....