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• Co-manage the team of the highly motivated team of associates and analysts, who deliver end‑to‑end handling of customer or authority‑escalated complaints for the German and other relevant markets,
• Support the other markets teams' management, ensuring fair, timely and compliant resolutions.

Manage the refinement and implementation of the CTC's technology transfer strategy, definition of long-term goals, roadmaps, and institutional priorities, including the rollout of essential digital tools...