It analyst állások Németországban (it üzemeltetés, telekommunikáció)

Provide first and second-line technical support through multiple channels including the IT service portal, live chat, phone, email and face-to-face interactions. Ensuring prompt resolution and high customer satisfaction....

• Provide 1st and 2nd level IT support (onsite and remote) for end users.
• Accept, analyze, and resolve internal service requests and fault reports using the ticketing system.
• Support Windows OS, Microsoft 365, business applications, and peripherals.

• Operating and extending technical and structural infrastructure components for highly secure environments, both for internal platforms and customer-facing projects
• Supporting security accreditation processes and administrating relevant systems and security technologies

Your task will be to identify, analyze, and track threat actor TTPs and IOCs using prioritization frameworks and continuous monitoring of the threat landscape....