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• Accountability for a portfolio of strategic infrastructure initiatives across hybrid cloud, data center modernization, and AI platform enablement
• Establishment of governance for program framework including planning, risk management, financial oversight, and executive reporting

• Planning and leading the technical implementation of ServiceNow solutions
• System configuration and development of custom features
• Architecting and designing scalable and robust ServiceNow solutions
• Providing advanced technical consulting and support quality assurance activities

Shaping AWS architectures and technical decisions for web applications, SaaS platforms and enterprise environments...

• Receiving, triaging, and resolving tickets via the help desk system in line with SLA and priority guidelines
• Diagnosing and fixing hardware and software issues on laptops and peripherals

• Handling technical cases from German-speaking dealer workshops through a ticketing system
• Analysing fault codes, symptoms, live data and repair information to find the root cause
• Guiding technicians to the right repair in clear written German

• Handling technical cases from German-speaking dealer workshops through a ticketing system
• Analysing fault codes, symptoms, live data and repair information to find the root cause
• Guiding technicians to the right repair in clear written German

• Ensuring high availability and stable operations
• Monitoring systems and handling alerts
• Opening, managing and coordinating incidents
• Executing planned maintenance tasks
• Keeping contact with providers and internal technical teams
• Troubleshooting application issues and outages using documentation

• Analysis of business requirements and translation into effective SAP solutions
• Design and optimization of end-to-end sales processes including O2C
• Configuration and support of SAP SD functionality in line with Public Cloud best practices

• Helping clients ensuring their IT systems, processes, and operations align with leading professional standards, industry frameworks, and regulatory requirements
• Acting as a subject matter expert on both local and international IT audit and cybersecurity consulting projects

• End-to-end penetration testing engagements across web applications, APIs, cloud environments, kubernets, binary applications and internal/external infrastructure
• Simulation of real-world attacks to identify security risks before they become threats

• Ownership of SAP Finance processes within a SAP Public Cloud transformation
• Analysis of business requirements and translation into SAP solutions
• Design and optimization of end-to-end Finance processes
• Work across key SAP FI/CO areas including GL, AP, AR, Asset Accounting and Controlling