Informatikai operátor állások Németországban (it, telecom vezető)

• Lead end-to-end IT service delivery and helpdesk operations across DACH, ensuring high-quality support and user satisfaction
• Monitor, analyse, and report on KPIs and SLAs; manage escalations and drive continuous service improvement

You own the strategy, setup, and continuous evolution of the IT Delivery organization, with a strong focus on operational stability, scalability, and transformation readiness...

Operational Management: Oversee EIT operations, ensuring stable, high-performing infrastructure and coordinated local IT support....

• Provide strategic leadership for the IT Operations sub-department
• Foster global collaboration and ensure efficient resource utilization by coaching and supporting the sub-department and its employees in roadmap planning, prioritization, and execution

Lead end-to-end cybersecurity operations (network, application, cloud, and data security), ensuring continuous SOC monitoring, threat intelligence integration, vulnerability management, incident response, and secure configuration and lifecycle management across all IT environments....

• Lead Field Support Operations across multiple sites: coordinate onsite support staff, prioritize tasks, and ensure timely issue resolution
• Deliver Hands-On Technical Support: hardware setup, break/fix, AV systems, networking, and peripheral troubleshooting

• Being part of our Infrastructure & Network Team in an international IT set-up ​
• Group-wide definition of standards for network technology
• Management of external service providers
• Establishment of security standards in collaboration with the Information Security Officer

• Lead global principles and strategies for CSV, IT governance, and data integrity.
• Collaborate with functional QA teams to develop tailored validation and governance strategies.