Call center állások Németországban (it, telecom vezető)

• Pro-actively develop and implement Nexburg sales strategy to generate sustainable and profitable growth in your territory
• Prospect, develop and win new business with new customers and maintain and expand the reach within existing ones

• Design and implement our next-​generation telephony and contact center architecture (UC / VoIP / CCaaS)
• Lead the technical workstream of a multi-​country rollout and modernization program
• Act as the internal technical authority and primary counterpart for external providers (e.g., TATA, NTT)

Provide first and second-line technical support through multiple channels including the IT service portal, live chat, phone, email and face-to-face interactions. Ensuring prompt resolution and high customer satisfaction....

• Definition of IT standards for the areas of network, racks, cabling, and construction requirements
• Responsibility for the implementation according to the standard
• Performing on-site control of construction sites in all relevant phases