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• Lead the Group Competence Center IT Support within Group IT Operations and build and manage an international, interdisciplinary team
• Drive the strategic and operational development of Group IT support
• Define and improve global standards, tools, and processes

• Provide strategic and operational leadership for central IT and technology domains, including AI platforms, infrastructure and services, IT security, and data & analytics.
• Define and drive an overarching IT and technology strategy aligned with business objectives and future growth.

Lead, develop, and mentor a geographically distributed IT service desk team in delivering day-to-day IT operations and support....

• Serve as the primary onsite point of contact for IT and represent IT interests toward internal stakeholders.
• Provide 2nd-level support and manage escalations end-to-end.
• Administer and continuously improve our Microsoft 365 environment (Intune, Entra ID, Exchange Online, SharePoint, OneDrive).