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• Act as the link between business stakeholders and technical teams translating business requirements into clear ServiceNow solutions
• Support clients in process analysis optimization and documentation in alignment with ServiceNow best practices

• Collaboration with customer teams to provide expert advisory services across a range of technologies
• Establishment of trusted advisor relationships with customers
• Guidance of customers towards achieving a healthy and secure state

• Administration, configuration, and maintenance of Microsoft Dynamics 365 Business Central and Dynamics 365 CRM platforms
• Collaboration with various departments to gather business requirements and deliver tailored Dynamics 365 solutions

• Management of product roadmap
• Prioritization of team backlog in alignment with ART Backlog
• Determination of Agile team capacity allocation
• Prioritization of issue resolution
• Coordination of User Stories
• Ensuring approval against Definition of Done
• User story definition and acceptance criteria

• Shaping and delivering impactful automation solutions from early ideation through operational success
• Driving early opportunity assessment with regional automation business partners
• Mapping and documenting end-to-end processes including AS-IS and TO-BE

• Dedication towards undisturbed business activities by committing to Service Level Agreement
• Ensuring technological architecture meets user requirements
• Supporting data maintenance related queries including data quality, lifecycle management and monitoring

• Drive deployment of large scale SAP S4 project in areas around Asset Accounting, CAPEX & Lease Accounting
• Implementation of the E2E BPM strategy
• Delivery of solutions including processes, technology, and analytics
• Support of global business acceptance for dedicated area

• Executing system data maintenance and administrative activities in Cornerstone and relevant learning management systems
• Providing non-systems related learning process support

• Design and evolve cloud environments across AWS, Azure and GCP
• Work on cloud migration, modernization and platform improvement initiatives
• Support cloud cost visibility, transparency and governance activities
• Identify opportunities to improve cloud efficiency, utilization and spending

Helping clients ensuring their IT systems, processes, and operations align with leading professional standards, industry frameworks, and regulatory requirements (ITIL, COBIT, ISO 27001, ISO 27701, ISO 22301, DORA, NIS2, NIST)....

• Design and implement security controls across identity (IAM/PAM, federation, conditional access)
• Design and implement security controls across data (encryption, key management, classification)
• Design and implement security controls across network (segmentation, secure landing zones, WAF/CASB)

• Active partnership with sales and project managers to estimate, design, develop and deliver solutions
• Continuous communication with domain experts and product owners to understand core business needs and goals to synthesize requirement and quality standards

• Installation, configuration, and testing of the Roche IT portfolio
• Provision of high-level technical support for the systems and solutions of the RIS Portfolio
• Software upgrades and system adjustments
• Verification and approval of the operational quality of all system equipment

• Roll-out global template solutions for the area of Finance/ Tax including solution documentation and implementation
• Test management
• Business process operations including integrated training management
• Evaluation of local GAP and design localization extension for the global template

• Design enterprise Data & AI strategies that use Data & Generative AI to drive real business growth
• Translate complex business needs into clear AI solutions that deliver value
• Act as a trusted advisor to C-level leaders on AI adoption, regulations, and ROI

• Design and evolve AWS-based cloud platforms and infrastructure environments
• Support cloud migration and modernization initiatives
• Work with client architecture, engineering and security teams to define practical cloud solutions

• Design and build CI/CD pipelines at enterprise scale
• Build and maintain a catalogue of reusable, pre-approved infrastructure modules and deployment patterns
• Work with containerization and orchestration
• Set up observability including logging, metrics, tracing