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Be a friendly, reliable point of contact for customers, delivering thoughtful and timely support Monitor and respond across multiple customer communication channels Take ownership of customer questions and issues from first contact through resolution Support both customer-side technical teams and...

Design, develop, and maintain scalable backend services using Node.js, JavaScript, and TypeScript. Build secure and performant RESTful APIs and microservices architecture. Contribute to system architecture discussions and lead technical decision-making. Apply Test-Driven Development (TDD) and...

Develop, customize, and maintain ServiceNow applications, modules, and integrations. Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions. Design, develop, test, and implement ServiceNow solutions in alignment with industry best...

Work with a growing team to make a big impact in fraud prevention Help online businesses reduce the cost, time and challenges faced due to fraud Simplify fraud management for clients Offer creative and innovative ideas to drive the company forward Deliver great customer outcomes...

Elicit, analyze, and document business requirements for analytics/reporting use cases (interviews, workshops, process walkthroughs) Moderate workshops and align stakeholders across business functions, IT, and external partners Translate business needs into clear, testable functional requirements...

Lead discoveries & shape opportunities: Plan and facilitate workshops, stakeholder interviews, and discovery activities that help clients move from vague ambitions to concrete, prioritised opportunities. Ensure that the stakeholders are aligned and the project is moving forward Shape AI & digital...