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• Act as the Lead Solution Architect in pre-sales engagements for contact center projects
• Design end-to-end contact center architectures, including:
• Omnichannel routing (voice, chat, e-mail, messaging)
• IVR / call flows / routing logic
• Voice-, Mail- and Chatbots
• Workforce and quality components

Taking responsibility: Support development and customization of Microsoft 365 solutions (Power Platform, SharePoint, …); assist in building automation and AI-driven solutions using Power Platform...

• Living cooperation: Support the IT team in daily operational activities
• Tackling tasks: Triage incoming tickets, categorize and coordinate requests; Support testing, regression tests and release readiness

• Partner with business and IT stakeholders to guide strategic and transformational initiatives across the Microsoft Dynamics landscape (D365 CE, D365 FO, Customer Insights, Marketing, Field Service).
• Establish and further strengthen the AI-Driven CRM System with an agentic approach.

Cloud Integration & AI Engineer (SAP · Azure · GenAI) (f/m) 100% About Franke We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for...

• Design, build and operate scalable test automation frameworks for enterprise environments
• Drive and consult on test automation strategies for our customers
• Develop and maintain automated test cases (e.g. regression, integration, system and acceptance tests)