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• Take end-to-end ownership of large, business-critical initiatives, ensuring strategic impact and sustainable outcomes.
• Act as a recognized expert, setting technical and architectural standards across complex domains.

• Take end-to-end ownership of large, business-critical initiatives, ensuring strategic impact and sustainable outcomes.
• Act as a recognized expert, setting technical and architectural standards across complex domains.

• Act as the Lead Solution Architect in pre-sales engagements for contact center projects
• Design end-to-end contact center architectures, including:
• Omnichannel routing (voice, chat, e-mail, messaging)
• IVR / call flows / routing logic
• Voice-, Mail- and Chatbots
• Workforce and quality components

End-to-End Data Lifecycle Ownership: Lead the design and implementation of tracking strategies that cover the entire lifecycle: from initial requirements gathering to Generation, and finally to automated Validation....

Training Design & Delivery: Designed and delivered role-based, hands-on training programs, workshops, and live demos (virtual and in-person) for global audiences, including certification programs to measure proficiency....

• Lead and shape system studies to define the evolution of next-generation cloud and network architectures.
• Conceptualize, design and deliver AI prototypes and PoCs, and assess their technical and customer impact.

• Take end-to-end responsibility for complex projects or defined areas of ownership
• Act as a senior expert on technical and business topics, driving high-quality solutions
• Work independently, set priorities, and resolve complex cross-functional challenges

• Take end-to-end responsibility for complex projects or defined areas of ownership
• Act as a senior expert on technical and business topics, driving high-quality solutions
• Work independently, set priorities, and resolve complex cross-functional challenges

• You will contribute to improving our foundation recommender system
• Your role involves exploring and evaluating new machine learning methods, including applications of LLMs for recommender systems
• Expect to support personalized CRM communications (push notifications, in-app messages, newsletters)

Where you belong: Where you belong: ...

• You will play a crucial role in digital transformation Projects
• Ensure project deliverables meet quality standards
• Support the development and implementation of technical solutions to monitor and improve data quality across the enterprise, with a strong focus on SAP R/3 and S/4HANA

Support our customers across Europe in their journey towards Sales and Service Cloud by delivering remote and on-site services in collaboration with experts from our own and other CoEs. . We place a strong emphasis on design review activities, monitor, analyze, and optimize complex business...

• Partnering with IT and business stakeholders to translate operational needs into scalable ServiceNow solutions, including service catalogs, workflows, and reporting
• Facilitating workshops and aligning ITIL-based processes with ServiceNow capabilities to drive adoption and process excellence

Development and integration of IT or IT-enabled services and solutions for external clients Serve as a technical expert on development and implementation requirements Document the solution and govern it internally for deliverability Deliver ITSM, CSM, ITOM solutions for Switzerland, DACH region and...

Üzleti igények felmérése, elemzése és dokumentálása Funkcionális és nem funkcionális követelmények kidolgozása IT rendszerek és folyamatok tervezése, modellezése (pl. folyamatábrák, specifikációk) Együttműködés fejlesztőkkel, tesztelőkkel, üzemeltetéssel és üzleti területekkel Rendszerfejlesztési...

Development and integration of IT or IT-enabled services and solutions for external clients including technology, service delivery and commercial aspects Serve as a technical expert on development and implementation requirements to address business needs Document the solution and govern it...

Guiding the Kotlin backend developers in designing, developing, and maintaining software applications, while setting technical direction and upholding code quality standards Collaborating with the software architect to define and evolve system architecture for enhanced scalability, performance, and...