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• Configure, maintain, and optimize Microsoft Dynamics 365 Customer Service and Contact Center capabilities
• Design and manage case management, queues, routing rules, workstreams, SLAs, business rules, forms, views, and agent experiences

• Active partnership with sales and project managers to estimate, design, develop and deliver solutions
• Continuous communication with domain experts and product owners to understand core business needs and goals to synthesize requirement and quality standards

• Evaluate, configure, and maintain the AI development tool stack (GitHub Copilot, custom agents, local LLMs).
• Standardise how AI agents interact and integrate with our internal tools, services, and development workflows with MCP.

• Take ownership of IT risk, business continuity and operational resilience activities.
• Assess complex IT, vendor, solution and process-related risks and provide clear, actionable recommendations.

• Dedication towards undisturbed business activities by committing to Service Level Agreement
• Ensuring technological architecture meets user requirements
• Executing day-to-day activities according to the agreed service level
• Following instructions of the Team Lead regarding daily work coordination

Driving and coordinating mission-critical enterprise IT transformation programs, particularly SAP S/4HANA and PLM transformations, with responsibility for program governance, executive reporting, milestone tracking, and cross-functional steering...

• You help clients achieve their data & AI ambitions on a variety of projects, including:
• Data/ AI Strategy & transformation: i.e., identifying value adding use cases, assessing client maturity and executing transformation roadmaps.

• Lead business and technical discovery sessions to understand customer objectives, requirements, constraints, risks and success measures
• Capture and translate customer needs into clear solution strategies, recommendations, scoped proposals, and phased roadmaps

Trusted Advisor: You guide our clients towards successful solutions to their data challenges. You'll lead design sessions, architecture reviews, proof-of-concept projects and evaluation of new data technologies and vendors....

• Installation, maintenance, and seamless operation of Roche Information Solutions Portfolio
• Optimal system performance and high-quality user experience through regular upgrades and proactive technical support

• Administration, configuration and maintenance of Microsoft Dynamics 365 Business Central and Dynamics 365 CRM platforms
• Collaboration with various departments to gather business requirements and deliver tailored Dynamics 365 solutions

• Roll-out global template solutions for the area of Finance/ Tax
• Solution documentation and implementation
• Test management
• Business process operations including integrated training management
• Evaluation of local GAP and design localization extension for the global template

• Management of product roadmap
• Prioritization of team backlog in alignment with ART Backlog
• Determination of Agile team capacity allocation
• Prioritization of issue resolution
• Coordination of User Stories
• Ensuring approval against Definition of Done
• User story definition and acceptance criteria

• Design and develop scalable Salesforce solutions across Sales Cloud, Service Cloud, and Health Cloud
• Build and enhance user experiences using Lightning Web Components and Aura Components

As a working student you will take part in engagements for enterprise customers and contribute to internal initiatives towards customers, including planning and reporting. In each customer engagement, working students will be part of an exceptional team that focuses on developing the best offerings...