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• Take end-to-end ownership of large, business-critical initiatives, ensuring strategic impact and sustainable outcomes.
• Act as a recognized expert, setting technical and architectural standards across complex domains.

• Take end-to-end ownership of large, business-critical initiatives, ensuring strategic impact and sustainable outcomes.
• Act as a recognized expert, setting technical and architectural standards across complex domains.

• Act as the Lead Solution Architect in pre-sales engagements for contact center projects
• Design end-to-end contact center architectures, including:
• Omnichannel routing (voice, chat, e-mail, messaging)
• IVR / call flows / routing logic
• Voice-, Mail- and Chatbots
• Workforce and quality components

Would you like to take responsibility for the end-to-end ServiceNow architecture for our clients in a global enterprise environment and drive its strategic development?...

Taking responsibility: Support development and customization of Microsoft 365 solutions (Power Platform, SharePoint, …); assist in building automation and AI-driven solutions using Power Platform...

• Living cooperation: Support the IT team in daily operational activities
• Tackling tasks: Triage incoming tickets, categorize and coordinate requests; Support testing, regression tests and release readiness

Üzleti igények felmérése, elemzése és dokumentálása Funkcionális és nem funkcionális követelmények kidolgozása IT rendszerek és folyamatok tervezése, modellezése (pl. folyamatábrák, specifikációk) Együttműködés fejlesztőkkel, tesztelőkkel, üzemeltetéssel és üzleti területekkel Rendszerfejlesztési...

Providing technical consultation and educating clients when needed Creating feasible delivery plans to ensure on-time, on-budget, and high-quality project implementations Designing and implementing high-performing, maintainable, and secure software across all our projects, aligned with industry...

• Partner with business and IT stakeholders to guide strategic and transformational initiatives across the Microsoft Dynamics landscape (D365 CE, D365 FO, Customer Insights, Marketing, Field Service).
• Establish and further strengthen the AI-Driven CRM System with an agentic approach.

Overseas and maintains optimal function of the organisations internal HR & Financial information services systems, which may include database management, network support, installation, customisation, development, maintenance and upgrades to application, systems and modules...

Development and integration of IT or IT-enabled services and solutions for external clients Serve as a technical expert on development and implementation requirements Document the solution and govern it internally for deliverability Deliver ITSM, CMDB, ITOM solutions for Switzerland, DACH region...

• Design, build and operate scalable test automation frameworks for enterprise environments
• Drive and consult on test automation strategies for our customers
• Develop and maintain automated test cases (e.g. regression, integration, system and acceptance tests)