Technical administrator állások Svájcban (it support, helpdesk)

• Design, configure and administer Jira Software and Jira Service Management for multiple business units
• Implement and optimise ITSM and non-IT processes in JSM (e.g. HR, Finance, Facilities, Compliance)

• Act as a key point of contact for IT systems administration, including Level 1 and Level 2 support following Abbott IT standards.
• Provide end‑user support to ensure smooth daily operations for our onsite teams.

• Provide general support to Stakeholders in regards to FEI horse documents, registrations and health requirements;
• Provide general support to different Stakeholders on the use of various FEI IT platforms;

• You will resolve hardware, software, and network issues, ensuring a seamless user experience.
• Take ownership of incident resolution and service requests via Jira, adhering to defined SLAs.
• Collaborate with teams to manage IT equipment deployments and maintain an up-to-date inventory.

• Ensures technically and timewise optimal Customer Support to guarantee the availability professionally and quick support by phone, email and remote assistance for customers
• Supports customers with complex technical requests using structured problem-solving approach

Oversee the day-to-day operations and documentation of IT services such as M365, Atlassian Jira/Confluence and many more custom solutions, ensuring service quality....

• Manage the end-to-end lifecycle of our devices, including provisioning, onboarding of new joiners, and secure offboarding of leavers.
• Administer and continuously improve the macOS environment, specifically MDM standards, application deployment, and configuration management.

• Where? Gümlingen
• Duration: Permanent position
• Vacation: at least 5 weeks
• Weekly hours: 41 hours
• Join a growing company with a strong industry reputation and recognized leadership in energy services

• Handle support requests and provide support on hardware, software and networks
• Troubleshoot and resolve issues with Windows, Office 365, printers, mobile devices and business applications
• Escalate complex cases to other departments and update ITSM documentation