Technologies állások Németországban (it support, helpdesk)

• Ensure an excellent customer experience in close collaboration with our customers and partners
• Support our customers and partners to solve problems and ensure a noticeable top-level satisfaction
• Continuous improvement of our support quality and infrastructure

• As part of the Customer Care Center team provide phone, e-mail and remote log-in technical support including diagnostics, solution plans, training, and customer facing communication.
• Test and repair customer equipment.

Independently troubleshoot and resolve issues related to ERP and integrated applications, escalating to other IT teams as infrastructure or networking, or third-party vendors when necessary....

As working student (f/m/d)* IT Security, you support the Security Operations Center by analyzing and evaluating security-related events in Google Chronicle (SIEM) and assisting in incident identification and assessment....