Programmer manager állások Németországban (it support, helpdesk)

Own the end-to-end incident process:Map, document, and continuously improve the full customer incident lifecycle — from the first inbound signal through intake, triage, escalation, resolution, and customer communication, ensuring a seamless experience at every step....

• Administration and operation of telephone systems (VoIP / IP telephony
• Administration and operation of MS Teams telephone
• Administration and operation of call center solutions (Voxtron, MS Teams)
• Administration and operation of the Clobber reporting solution

• Take end‑to‑end responsibility for the availability, stability, and performance of all local IT systems.
• Maintain a stable IT infrastructure that supports local engineering and business operations.
• Local business stakeholders
• International IT teams
• External outsourcing and service partners