Product development director állások Németországban (it support, helpdesk)

• Deliver practical L2 on-site support, resolving complex issues to maintain efficient operations
• Monitor helpdesk trends, identify recurring challenges, and drive improvements across IT services
• Facilitate onboarding and training for new IT team members (f/m/d)

• Provide 1st level support; Respond to user support requests and resolve technical problems in hybrid environment
• Assist in managing Windows servers (installation, configuration, maintenance)
• Perform routine system updates, patches, and backups

• Ensure an excellent customer experience in close collaboration with our customers and partners
• Support our customers and partners to solve problems and ensure a noticeable top-level satisfaction
• Continuous improvement of our support quality and infrastructure

Customer Support: Respond promptly and accurately to customer inquiries via chat, phone, and email. Assist clients in managing domain portfolios and digital assets to protect and secure their global internet brands....

• Testing and monitoring e-commerce payments, ensuring accuracy and compliance with established policies and procedures.
• Handling incoming tickets related to online payments, customer payouts & fraud prevention.
• Creating and managing IT development tickets for payment-related issues.