Operations consultant állások Németországban (it support, helpdesk)

• Provide 1st and 2nd level IT support (onsite and remote) for end users.
• Accept, analyze, and resolve internal service requests and fault reports using the ticketing system.
• Support Windows OS, Microsoft 365, business applications, and peripherals.

• You take functional and technical ownership of our M365 Power Platform, covering governance, continuous development, and operations.
• Designing and implementing modern solutions using Power Apps, Power Automate, and other tools from the Microsoft ecosystem is at the core of your role.

As working student (f/m/d)* IT Security, you support the Security Operations Center by analyzing and evaluating security-related events in Google Chronicle (SIEM) and assisting in incident identification and assessment....

• Responding to internal inquiries regarding IT support issues (help desk, first-level support) in German and English
• Analyzing, finding solutions for, and implementing solutions to hardware and software problems on site or remotely

• Deliver practical L2 on-site support, resolving complex issues to maintain efficient operations
• Monitor helpdesk trends, identify recurring challenges, and drive improvements across IT services
• Facilitate onboarding and training for new IT team members (f/m/d)

• Oversee software and tool license management across the organization
• Ensure timely renewals and compliance with licensing agreements
• Monitor and optimize license-related costs
• Maintain an organized repository of contracts and agreements